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FAQ
“Success is not a destination, It is a Journey”
FREQUENT QUESTIONS ASKED
You can count on One Step Forward to not only meet, but exceed all your needs and requests. Learn more about the services we provide below, and let us know if you have any questions!
WHAT MAKES ONE STEP FORWARD DIFFERENT THAN ANY OTHER TUTORING SERVICE?
We are a young, dynamic team that have been known to connect with our students successfully over the years. Tutors at One Step Forward set an amazing example for your children. We will not only provide customized academic plans that will suit your child’s learning pace, but also instill confidence within them. As an organization, our philosophy is to coach our students up to reach their potential. Moreover, we are the only organization that provides an online tutoring service, group learning sessions and traditional in-home tutoring.
HOW DO ONLINE LEARNING SESSIONS WORK?
It is very similar to an in-home tutoring session. Instead of coming to your home, our tutors will teach your child online. We will provide you with all the required information if you elect to choose our online services. Online learning sessions have become very popular because our parents have found it very convenient.
HOW OFTEN DOES MY CHILD NEED TUTORING?
Our statistics indicate that a child needs approximately two tutoring sessions per week. The length of a session varies from an hour to a maximum two hours per session.
WHERE DOES THE TUTOR AND STUDENT MEET?
● For an in-home tutoring session, we would like our tutors to come teach your child in your own home. In this scenario, your children are more relaxed and comfortable because they are learning in a familiar environment.

● If you choose our online tutoring services, One Step Forward tutors will be providing their service through their laptops/computers.

● If you elect to go with a group learning session, we will provide a location that is convenient for you and your child.

HOW TO MAKE PAYMENTS AND HOW MUCH DOES ONE STEP FORWARD CHARGE?

As an organization, we believe no child should be deprived of education. We can assure you our prices are very affordable! Contact us today for more details.

WHAT DOES A FREE IN-HOME EVALUATION PROVIDE?
Our free in-home evaluation can be provided over the phone or during an in-person meeting with the parents and the students. This evaluation helps us understand the challenges that the child is encountering in school. As an organization, we lay out personal learning plans that we believe will help your child moving forward on all academic platforms.
HOW CAN YOU JOIN THE ONE STEP FORWARD FAMILY
You can email us your resume at osftutor@gmail.com
HOW DO IN-HOME TUTORING SESSIONS WORK?
For in-home tutoring sessions, our tutors will teach your child in your own home. It is one of our most popular services as children love to work in an environment that they are familiar and comfortable in. Our tutors will always be 5 to 10 minutes early to the scheduled session. This will help the tutor and the child organize and focus on the upcoming tasks.
WHAT IS YOUR CANCELLATION POLICY?
For all of our clients, you are allowed to cancel within 24 hours of the scheduled session without getting charged. If you fail to cancel within 24 hours, you will be responsible to pay for 50% of your agreed upon tutoring price for that session.

We understand situations vary from one individual to another, therefore exceptions can be made. Speak to your regional account executive to learn more about our cancellation policies.

DO YOU HAVE A REFERRAL PROGRAM?

Yes we do! There are many perks and advantages of being in our OSF referral program. Call us today!